A growing document imaging company was mainly using a system of paper instructions that move from sales through production for workflow. This provided the level of compliance that they need to win jobs in a highly regulated industry, however, they were unable to measure employee performance, track work through their process or create reports, such as profitability reports, that would give them insight into their business. Additionally, they didn't have an autonomous way for production staff to start tasks, and would need to get instructions from an Operations Manager.
Recordsforce was able to implement their specialized business management software, PACE, to help the document imaging company with their operational management needs. The specific PACE features that solved their challenges include:
With PACE, the document imaging company was able to increase the efficiency in multiple operational processes and increase document conversion productivity and throughput. Using PACE eliminated their paperwork instructions and spreadsheet job tracking and gave them more insight into their employee's productivity. Other results include: